At Radiance Laser Studio, we are committed to protecting the privacy and confidentiality of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
- Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Book a consultation or appointment
- Subscribe to our newsletter or marketing communications
- Fill out contact forms on our website
- Interact with us via email, phone, or social media
- Make a purchase or payment for services
This information may include:
- Full name
- Email address
- Phone number
- Mailing address
- Medical or treatment history (where applicable)
- Payment information (processed via secure third-party providers)
- Use of Personal Information
We use your personal information for the following purposes:
- To book and manage appointments
- To provide personalized skincare or treatment recommendations
- To process payments and issue receipts
- To send service reminders, follow-ups, or promotional offers
- To improve our website, services, and user experience
- To comply with regulatory or legal obligations
We do not sell, rent, or trade your personal information to third parties.
- Disclosure of Personal Information
Your personal information may be disclosed:
- To trusted third-party service providers (e.g., payment processors, CRM systems) under strict confidentiality agreements
- To healthcare providers or professionals involved in your care (with consent)
- When required by law, regulation, or legal process
- Data Security
We take all reasonable administrative, technical, and physical measures to protect your personal data from unauthorized access, use, disclosure, or destruction.
- Cookies and Website Analytics
Our website may use cookies and analytics tools (e.g., Google Analytics) to enhance user experience, monitor site performance, and understand visitor behaviour. You may control cookie settings through your browser.
- Your Rights
You have the right to:
- Access or correct your personal information
- Withdraw your consent at any time
- Request deletion of your data (subject to legal or clinical record-keeping requirements)
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise your rights, please contact us at care@radiancelaserstudio.com.
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
- Changes to This Policy
Radiance Laser Studio reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with the effective date.
- Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Radiance Laser Studio
Clinic Address: 8057, 168 A, Surrey Surrey, BC
Phone Number: +604 779 1727
Email Address: care@radiancelaserstudio.com